John W.

“Problem: Hot water heater “popping” and determined from online search that probably needs to be drained to remove sediment. Actually have 2 heaters, both very old. Who to call?: Posted recommendation request on our neighborhood group site and Power Plumbing recommended by several neighbors who had used them, as well as some other plumber recommendations. Researched several plumbers via Yelp. Power by far received the most positive reviews. Service Call: Called for an appointment and was scheduled for a reasonable date and time.

Reasonable costs was explained.

Our plumber, Mike I believe, was punctual, professional and knowledgeable. He clearly reviewed options and actually recommended that replacement of both heaters was probably our best option and gave a reasonable general estimate for doing so, but also indicated that our issue was not necessarily critical at this time. Outcome: We did decide to hold off doing anything for now, clearly understanding that we should not wait too long, which we don’t plan to do. We WILL be using Power Plumbing to do our work.

Unexpected: Asked if could give a check or credit card for the service call only to be told that this would be a “courtesy call” and that there would be no charge. This was without any prior mention that I had selected Power Plumbing after researching neighbors and Yelp. Truly a quality, professional business. “posted by John W.